About us

Markus Hohagen

Processes, Management and Tools? That is possible, because I did my first education within the area of technical IT. Today, I’m more the Process guy but I still like to keep a certain degree of technical expertise. For one very simple reason: I’d like to be able to understand the technique behind. Thus, I am your interface between processes and technology.
The education to an IT Professional in 2001 was the basis for my technical background. I learned a lot about hardware and software rollouts, telecommunication systems as well as standard and individual software solutions. I improved my knowledge beginning in 2005 at an IT Service Provider who is responsible for a big player in the European DIY Market. As an IT Systems Engineer (Security) I became Microsoft certified and the Data Privacy Officer of that company. I studied business informatics and decided to continue my career within the area of business consulting. During my time with two different international consultancies I was able to gather a lot of experience by projects in the following areas:

  • IT process optimization and implementation of IT Service Management (ITSM) according to ITIL v3 2011
  • Rollouts of hardware, software and operating systems
  • Information security, risk management and data protection
  • Design of IT architectures (incl. Requirements Engineering/Management)
  • Standardization, harmonization or consolidation of IT landscapes and tools

In these areas, I am today a self-employed consultant, project manager, trainer and coach to support companies within the healthcare, pharmaceutical, retail and wholesale sector, production industries (e.g. power plant construction, steel or automotive) as well as in the public sector to successfully reach their goals.
My clients are not necessarily only the IT department or IT company. With my general knowledge about quality, project and process management I feel also very comfortable to successfully finish projects in all other departments like purchasing and quality assurance.



Extract of my qualifications (get a download of my profile / CV, including a project list HERE):

  • Certified Project Manager (IPMA Level C)
  • Professional Scrum Master (PSM-I)
  • Ibo certified project manager
  • TÜV certified data protection officer
  • ITIL v3 Foundation certified
  • Microsoft Certified IT Professional
  • Microsoft Certified Solutions Associate
  • Microsoft Certified Technology Specialist
  • Microsoft Certified Systems Engineer Security



Excerpt from my previous projects and activities (get a download of my profile / CV, including a project list HERE):

Customer Industry Site Role Topic
thyssenkrupp Steel Europe Industry: Steel  Duisburg/Essen Consultant IT Service Management Processes and Tools in two strategic business area programs
Gematik Healthcare  Berlin Project Manager Implementation of an ITSM tool to support the German Healthcare Card Environment (eGK).
Zentrum für Personaldienste (ZPD) Public Sector  Hamburg Consultant Non-SAP interfaces within the KoPers project
Zentrum für Aus- und Fortbildung (ZAF) Public Sector  Hamburg Coach Management coach for operational processes
Sächsische Hochschulen Public Sector  Dresden Consultant Data protection for an ERP System tender (for 13 universities)
Signal Iduna Healthcare  Hamburg Consultant Setting up an IT service catalog
arvato systems Healthcare  Gütersloh Project Manager ITSM process design, tool adaptation and process operationalization in the context of the electronic health card (eGK).
PHOENIX Pharmahandel Healthcare & Wholesale  Mannheim/Fürth Project Manager ITSM Tool selection / implementation
Boehringer Ingelheim Industry (Pharma & Chemestry)  Ingelheim Project Manager Rollout management stream (Windows 7)
SIEMENS Industry (Energy Sector)  Berlin/Mülheim-Ruhr/USA Project Manager Harmonization of supplier qualification processes and subsequently a IT Tool landscape harmonization
OBI Smart Technologies DIY Retail  Wermelskirchen Project Manager Various release changes of IT security software, development of training systems and market server systems
Stadtwerke Public Sector  Hannover/Bremen Consultant ITSM process design and customer satisfaction surveys